Luminar respects literary works created by users and reviews copyright infringement claims seriously. This policy explains how rights holders may submit notices, how Luminar reviews them, and the parties' rights when content is removed. See also our Terms of Use.
1. Who may submit a notice?
Notices may be submitted by: (i) the copyright owner of the allegedly infringed work, or (ii) an authorized representative acting on the owner's behalf (for example, an attorney or licensed agent). Misleading or unauthorized notices may have serious consequences.
2. Information required in a notice
A valid notice should include, as far as possible:
- Description of the work: A clear description of the allegedly infringed work and evidence where available (sample pages, cover, publication details, registration).
- Location on the platform: The Luminar URL of the allegedly infringing content, or a link that identifies the book/chapter.
- Contact details: The complainant's name (or title), email address, and phone number if available.
- Ownership statement: A good-faith statement that the complainant owns the rights or is authorized to act for the owner.
- Accuracy statement: A statement that the information in the notice is accurate and not submitted in bad faith.
3. How to submit a notice
Please submit notices via Support in your account or the Contact form. Using "Copyright infringement notice" in the subject or message helps us prioritize review.
4. Review and response time
Complete notices are typically reviewed within 5–10 business days. Complex cases or those needing more documents may take longer; we will try to contact the complainant. For urgent and clear infringements, Luminar may remove or restrict content more quickly.
5. Removal, notification, and counter-notice
When content is removed or made inaccessible, we notify the uploading user where reasonably possible. If the user believes the removal was mistaken, they may send a counter-notice including identity/contact details, a description of the removed content, a good-faith statement that the material does not infringe, and supporting reasons. Counter-notices are also reviewed within a reasonable time. Where a court order or legal process applies, Luminar acts accordingly.
6. Bad-faith or unfounded complaints
Repeated unfounded, misleading, or bad-faith complaints harm the platform and users. Luminar may restrict accounts that engage in such behavior—including warnings, temporary limits, or permanent suspension—and may notify authorities where appropriate.
7. Repeat infringers
Uploader accounts found to repeatedly infringe copyright may be permanently suspended or closed. A "repeat infringer" assessment considers confirmed removals, prior warnings, and the severity of the infringement.
8. Policy updates
This policy may be updated. The current text is published on this page and takes effect on the publication date.